Live Chat Terms of Use

Our Live Chat service is provided by ZenDesk. 

Anyone requesting a Live Chat will be responded to by a member of our helpline.

Our helpline is trained to provide information and support to anyone affected by lymphoma – patients, family, partners and friends.

Our helpline staff are not medically qualified and a chat with us should not be intended as a substitute for professional medical guidance. We would always encourage anyone with a health concern to speak with a member of their medical team.

Occasionally our Live Chat service is used by individuals who are worried that they may have lymphoma although they have not been diagnosed. We always encourage anyone with concerns about their health to speak with their GP. 

We can exclude a Live Chat user if they:

  • Become abusive, threatening, use inappropriate sexually explicit language or tries to prevent the service being used effectively by others.
  • Becomes a regular or repetitive user who is unwilling to move on from particular issues or seek medical guidance for their concerns.

Live chat transcripts are stored electronically for 24 months for training, evaluation for reviewing the levels of caller satisfaction. In most cases the helpline staff are able to see the geographical area of the service user and also any previous Live Chats. Please see our helpline confidentiality policy for further information.

Lymphoma Action reserves the right to make changes to the terms of use when necessary and without notice, but we will do our best to ensure that any significant changes are made clear to all registered users.