Live Chat Terms of Use

Our Live Chat service is provided by ZenDesk. 

Anyone requesting a Live Chat will be responded to by a member of our helpline services team.

Our team is trained to provide information and support to anyone affected by lymphoma – individuals, family, partners and friends.

Our team are not medically qualified and a chat with us should not be intended as a substitute for professional medical guidance. We would always encourage anyone with a health concern to speak with a member of their medical team.

Occasionally our Live Chat service is used by individuals who are worried that they may have lymphoma although they have not been diagnosed. We always encourage anyone with concerns about their health to speak with their GP. 

We can exclude a Live Chat user if they:

  • become abusive, threatening, use inappropriate sexually explicit language or tries to prevent the service being used effectively by others.

What information we can see about you

Live chat transcripts are stored electronically for 24 months for training, evaluation, and for reviewing the levels of caller satisfaction. In most cases the team are able to see your geographical area, any previous Live Chats you've had with us, and your navigation through the website. We can only see your name and email address if you decide to disclose this on Live Chat. Please see our helpline confidentiality policy for further information.

Lymphoma Action reserves the right to make changes to the terms of use when necessary and without notice, but we will do our best to ensure that any significant changes are made clear to all registered users.