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How we work - our commitment to you

These policies and terms of use explain how we work, our ethics, and our commitment to ensuring the quality of the services we provide.

Privacy policy and cookies 


Complaints policy

Our fundraising promise 

How we work with healthcare and pharmaceutical companies

Our approach to health information

Helpline confidentiality policy

Live Chat Terms of Use

Social media Terms of Use

Online Support Meetings Terms of Use

Website terms and conditions

Shop terms and conditions

Our use of digital tools and Artificial Intelligence (AI)

Spring Prize Draw 2023 policies


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