Organisations offering support

2020 was a challenging year, with many uncertainties and restrictions that left some people feeling worried, isolated and alone. As these uncertainties continue in 2021 so will many of these feelings, and you may be looking to reach out for support and contact over the coming months.

There are a number of organisations that offer support around wellbeing, mental health and loneliness. Please contact the organisations directly for more information about their services.

Support around mental health

CALM – the campaign against living miserably, for anyone in distress who needs to talk.
Call 0800 585858 – open 5pm till midnight, 365 days a year.

MIND – provide advice and support to empower anyone experiencing a mental health problem.
Call 0300 123 3393 – open 9am to 6pm, Monday to Friday (except bank holidays).

SANE – emotional support for people experiencing emotional distress.
Call 07984 967 708 to leave a message and receive a call-back, or email

Support for crisis situations

Samaritans – if you are having a difficult time and need someone to talk to.
Call freephone 116 123  – open 24hrs a day, 365 days a year.

Refuge – for women and children at risk of, or experiencing, domestic violence.
Call freephone 0808 2000 247 – open 24 hours, 365 days a year.

Shout – free text support service for people struggling to cope.
Text SHOUT to 85258 for text support, available 24 hours a day, 365 days a year.

Support for older adults

Age UK – free confidential advice for older adults.
Call freephone 0800 678 1602 – open 8am to 7pm, 365 days a year.

The Silver Line – helpline for older people. 
Call freephone 0800 4 70 80 90 – open 24 hours a day, 365 days a year.

Support for carers

Carers UK – information and support for carers.
Call 0808 808 7777 – open 9am to 6pm, Monday to Friday. Contact for opening times.

Cancer support organisations

Macmillan Cancer Support – information and support around on all cancers.
Call 0808 808 0000 - open 8am to 8pm, 365 days a year.

Shine Cancer Support – cancer support charity for young people.
Visit their website to information and support.

Teenage Cancer Trust – cancer support charity for young people.
Visit their website to information and support.

Support for people experiencing loneliness

British Red Cross has developed a 'Tackling loneliness digitally' programme with a number of resources around coping skills and feeling connected. The programme includes a support line on 0808 196 3651, open everyday from 10am to 6pm.

Royal Voluntary Service has a guide for feeling well and overcoming loneliness, for older adults.

Together is an initiative that aims to bring people together, from individuals to organisations and groups, to feel connected and part of a community, particularly over recent months.

Let's Talk Loneliness winter campaign - this campaign aims to share advice, personal stories and signposting to support, for anyone struggling with loneliness.

The Great Winter Get Together - this campaign aims to get people connected during the period from 14 December to 18 January. Find out more on the website.


You can find details of more useful organisations here.