Big Give Christmas Challenge FAQs

Here are answers to the most commonly asked questions about The Big Give Christmas Challenge, along with information on how to contact us if you still need help. Thanks for your support!

When is the Big Give Christmas Challenge this year?

The 2024 Big Give Christmas Challenge runs from midday on Tuesday 3 December to midday on Tuesday 10 December. Only donations made during this timeframe are eligible to be doubled from the match funding pot.

Where do I make my donation?

To be matched, donations must be made via the Big Give Christmas Challenge website here. You will only be able to donate here between midday Tuesday 3 December 2024 to midday on Tuesday 10 December 2024.

What methods can I use to make my donation?

The Big Give Christmas Challenge website accepts the following card types: 

  • Mastercard
  • Visa
  • Maestro
  • Switch
  • Solo
  • Delta
  • American Express
  • CAF Bank
  • Business cards displaying the Mastercard logo
Can I Gift Aid my donation?

Yes, if you are a UK taxpayer and your donation qualifies for Gift Aid you will be able to select this during the donation process.

Will the Big Give Christmas Challenge website charge any fees on my donation?

Yes, the website charges:

  • EU Visa and MasterCard donations = 1.5% of donation amount (without Gift Aid) + 20p + VAT
  • Non EU and American Express donations = 3.2% of donation amount (without Gift Aid) + 20p +3% of Gift Aid + VAT

You can find out more about the Big Give fees here. 

When making your donation, you will also be asked if you would like to make a voluntary contribution to support the running of the platform. If you would prefer not to, select ‘other’ from the drop down menu and type ‘0’.

What will show up on my bank statement?

You will see “The Big Give LYMPHOMA ACTION” on your bank statement.

How is my donation doubled?

We have lined up a match funding pot of £11,700, provided by some of our major donors and charitable trust supporters. Every donation made will be doubled from this pot until it runs out – achieving our target of £23,400!

What happens if I donate after the match funding pot has run out?

You can still make a donation, even if the match funding pot has run out. In fact, we would encourage you to do so – even though your donation won’t be doubled, it will still add to the total raised and support our Helpline Services. And if we exceed our target we become eligible for an additional cash award from the Big Give Christmas Challenge!

How will my donation be used?

Your donation will support our Helpline Services, which provide a lifeline and listening ear for people affected by lymphoma via phone, email and Live Chat. You will be giving the gift of connection. 

What if I have trouble using the Big Give Christmas Challenge platform?

If you have any difficulties using the platform, the Lymphoma Action fundraising team are here to help - call us during working hours on 01296 619400.