COVID-19: Practical support

Guidance on how to get medication, shopping, and other everyday practicalities.

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Tips for people at high risk of severe illness from COVID-19

Other useful contacts and sources of information

Tips for people at high risk of severe illness from COVID-19

Getting assistance with foods and medicines if you are isolating 

  • Think about the things you need (such as food, medicines) and discuss your daily needs with people who can help, such as your family, neighbours, and healthcare team.
  • Look into local charities or local groups in your community that are offering help to people staying at home.
  • If you are worried about getting supplies for home and don't have anyone nearby that can help, contact your local council.

The Government recommends you ask family, friends and neighbours to support you and to use online services. If this is not possible, check what support is available where you live:

The Government is helping pharmacies to deliver prescriptions. Prescriptions will continue to cover the same length of time as usual. If you do not currently have your prescriptions collected or delivered, you can arrange this by:

  • asking someone who can pick up your prescription from the local pharmacy (this is the best option, if possible)
  • contacting your pharmacy to ask them to help you find a volunteer (who will have been ID checked) or deliver it to you.

You might also need to arrange for collection or delivery of hospital specialist medication that is prescribed to you by your hospital care team.

If you receive support from health and social care organisations, for example, if you have care provided for you through the local authority or health care system, this will continue as normal. Your health or social care provider will be asked to take additional precautions to make sure that you are protected. The advice for formal carers is included in the home care provision.

Avoiding infection

Follow the latest guidance for people who are extremely vulnerable to COVID-19. 

  • Keep following the advice to regularly wash your hands thoroughly (for 20 seconds) with soap and water, or use a hand sanitiser. It’s especially important to do this if you've just got home, are about to eat, or have just coughed or sneezed.
  • Avoid touching your face.
  • Clean and disinfect frequently-touched objects and surfaces in the home.

Try to limit the number of people you see. If you have a carer, talk to them about extra precautions they can take to keep you safe

Getting help with finances

If you are worried about your finances, find out what support might be available to you in England, Northern Ireland, Scotland and Wales. Macmillan Cancer Support also has information about financial support during the COVID-19 pandemic. The Money Advice Service has a coronavirus support hub.

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Other useful contacts and sources of information

The government and NHS are continually updating their advice and information in relation to coronavirus and provide the most up-to-date information currently available. 

GOV.UK website

NHS England

Coronavirus advice (helpline 0808 800 9060) provides free, practical advice and information on coronavirus for people in Scotland.

Post-COVID hub, created by Asthma UK and the British Lung Foundation, provides support for people who have breathing difficulties after COVID-19.

BBC News

ACAS working for everyone (Helpline 0300 123 1100).

Access to Work provides support in work for people who have a disability or health condition.

The Money Advice Service 

Citizens Advice 

Maggie’s Centres 

CCLG (Children’s Cancer and Leukaemia Group) has detailed advice for children with blood cancer, including lymphoma, who are currently undergoing treatment.

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